There is an exchange only policy on unused items. You must notify Hoodie Hook within 15 days (by phone) of you receiving your order. The item(s) must be sent back within 7 days of you receiving your order. Items may be subject to a 15% restocking fee. You are liable for providing a tracking number and shipping charges on returned items. We do not offer refunds. Contact Hoodie Hook customer service at (877) 424-HOOK (4665) or by email firstname.lastname@example.org.
We truly DO stand by our products and will be happy to assist you upon any grievous occasion.